Refund policy

***Due to the pandemic, there may be shipping delays that are beyond our control. We are doing everything possible to ensure that our customer's packages are delivered as quickly as possible.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

We request you to make sure that your item is in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@urbaneparadise.com.

If your return is accepted, we will email you stating where to send your package. Items sent back to us without first requesting a return will not be taken.

NOTE: Customers will have to pay for their return shipping.

We are not responsible for international taxes and duties, that is the sole responsibility of the customer.

We are not responsible if the customer provides an incorrect address for shipping.

We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong thing so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

**PRINT ON DEMAND (PERSONALISED) ITEMS AND URBANE CRAFT & ARTISTRY ITEMS ARE NOT REFUNDABLE UNLESS THERE IS DAMAGE IN TRANSIT OR WRONG PRODUCT SHIPPED**

For Personalized products, please expect some color difference in the on-screen design and the actual product as these are two different media. A slight deviation in the CHROMA & VALUE  of the colors cannot be considered as improper print quality or wrong product.

Unfortunately, we cannot accept returns on final sale items, Free plus shipping Items, or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know. If approved, you will receive a refund on your original payment method. Please remember it can take some time(5 - 10 business days) for your bank or credit card company to process and post the refund.